Reset Connect is a sustainability platform based in the UK supporting businesses globally to achieve sustainable goals and success through collaboration, education and action and together drive forward the green economy. We are committed to protecting and using your personal data fairly and transparently in accordance with all applicable data protection regulations.
Get in touch
For the purpose of the Act, Reset Connect is the data controller and our data controller registration number is ZA880849.
Data Protection Officer
100 Black Prince Road
You have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate you giving us the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
What we collect
This section tells you what personal information we may collect when you use our products and services, and what other personal information we may receive from other sources.
Contact details, such as name, email address, postal address and telephone number
Educational, nationality and professional information
Usernames and passwords
Payment information, such as a credit or debit card number or bank account details
Comments, feedback, posts and other content submitted, including survey information
Interests and communication preferences including marketing permissions where appropriate
Location information such as provided through an IP or mobile app
Identity verifying information such as passport details to comply with legal obligations in certain countries and to provide visa invitation letters where requested
Website and communication usage information, such as correspondence and details of your use of our website and services obtained through cookies or other tracking technologies
This personal information relates to the following categories of people:
Prospects, customer contacts, subscribers, interviewees, advisors and users in respect of our services and products;
Visitors, sponsors, exhibitors and speakers at our events and webinars
Authors, editors, hosts, guest hosts, interviewees and reviewers in respect of our published content
Contacts of our service providers and business partners
Sensitive personal information
If collecting or storing sensitive personal information, such as information relating to health, beliefs or political affiliation, we will typically ask for your explicit consent. However, there are some limited situations where this will not occur such as if you have an accident. If this does occur, we will ensure your privacy rights are protected.
Children’s personal information
Our services and products are directed at business professionals. They are not intended for children under the age of sixteen. We do not knowingly collect personal information from users in this age group and reserve the right to delete such information if we become aware of having collected it.
How we use your data
Processing required to provide a service or fulfil a contract
In certain cases, processing your data is required for our products and services to function or for us to be able to deliver the service you have requested. For these processing activities, we are operating under the lawful basis of Performance of Contract to deliver on the terms of a contract and Legitimate Interest where the activity is necessary for our services to function. Examples, where this occurs, include activities such as taking payment, invoicing, delivery, creating event login details, website access control, match-making services and badge scanning to allow your requirement to be met at our events. This may also include sharing data with third parties.
Attending in-person or virtual events
To assess the activity of our attendees at our events
We assess how people move around and engage with our in-person or virtual events. We do this using any apps you have activated or signed up to, and where you allow your badge to be scanned by exhibitors and staff at our events. We use this information for analytics, and to improve and enhance our events. It is our legitimate interest to monitor the location and engagement of our attendees at our events.
Live Event Feature Areas such as seminars and VIP areas
Where an event has a feature area such as a seminar or theatre, you may be asked to scan your badge on entry for the purpose of health and safety, analysing attendance to improve and enhance events and share your data in some cases with the feature area partner or sponsor. When we scan your badge for entry to feature areas we use legitimate interest for the purposes prescribed above. If you do not wish your data to be shared with a sponsor or partner of a feature area, advice will be given on how to notify us of your preference at the area entrance, dependent on the format of the feature area.
Badge Scanning Policy
Enhance your Event experience
For exhibitors and sponsors, we engage logistic partners in order to enhance your experience at our events, such as engaging stand builders, electricity providers, carpeting, furniture, WIFI providers etc. We may share your details with logistic partners acting on our behalf: (i) as and when required in order to enable the performance of the contract we have with you; or (ii) so they may inform you of relevant services offered by such preferred partners as approved by the event organisers using legitimate interest or consent if and when required under applicable data protection laws.
Online Event Content & Networking Platforms (including, without limitation, digital apps)
Where we are hosting and managing a virtual event or live event with a virtual element to it including online networking or content, Reset Connect (and any event partner or third party platform provider acting on our behalf) will use your personal information provided during the registration process to host and manage this digital event and for analyzing visitor interactions and traffic with a view to improving the event experience for visitors and provide you with a personalized experience. Your personal information may be shared with sponsors and exhibitors to allow them to engage with you subject to the attendee privacy notice you may have been provided during the registration and login process and subject to applicable data protection laws.
Your data will be protected by the platform provider and not commercialised by them. You have the right to access your data, as well as editing or deleting it through the tools provided within the mobile application or web platform.
Profiling your data to develop, personalise and promote our services
Under the lawful basis of legitimate interest, we will profile and analyse your data to help us assess and optimise the performance of our website, events and other products as well as to assist future planning.
Under this basis we will use your role, company, activity history and submitted job and company demographics to segment our marketing campaigns to ensure you are only contacted for opportunities relevant to you, to provide match-making services to connect you with people most suited to your interests and to tailor our messaging better of information or services we think will be of interest to you.
Service communications and marketing
We will send you newsletters, offers or other marketing emails that keep you up to date with our news, events and products that may be of interest.
Depending on the nature of your interaction with us and applicable data protection laws, you may have actively given us your consent (i.e. opted in) or we may be entitled to rely on your implied consent or legitimate interests to market to you. The opportunity to opt-out of future marketing will always be provided and you have the right to amend your marketing preferences at any time (see Your Rights section below).
Photos, videos or recordings may be taken at our events, which may feature attendees, speakers, sponsors or exhibitors. Where we have taken photos, videos and recordings at our events that feature you as an attendee, speaker, sponsor or exhibitor, to the extent permitted by applicable data protection laws, those photos and videos (and presentations if used) may be used for promotional or, where applicable, commercial purposes. You have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out by Reset Connect before you withdraw your consent.
International transfer of personal information
Due to the international nature of business and the technologies required, personal information may be accessed by our colleagues and third-party service providers from locations all around the world whose data protection laws may not be as extensive as those in regions such as the European Union and the UK.
We put in place appropriate protection to make sure your personal information remains adequately protected and is treated in line with this policy, EU and UK GDPR and other applicable data protection laws.
A cookie is a small text file containing a unique identifier that is automatically placed on a user’s computer or other device when the user visits a website. Cookies allow us to monitor your use of the software and simplify your use of the site. For example, a temporary cookie is used to keep track of your “session” so you don’t have to log on every time you access a new page (this is not stored after you quit your browser).
Who we might share your data with
Any other third parties where necessary to enable us to enforce our legal rights or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.
We may share your personal information with third parties outside Reset Connect in the event of a sale, merger, acquisition, partnership, joint venture, collaboration, or negotiations related to the same with respect to all or part of our business.
How we protect your data and how long we keep it for
We use a variety of technological and operational security measures to protect your information against any unauthorised access to, unlawful use of, and modification and destruction of any personal data we store.
We will retain personal information while we are using it, as described in the section above. We may continue to retain it after we have ceased such uses for certain legitimate business purposes. For example, if you have opted out of marketing communications from us, we will retain limited details about you to ensure we can honour your opt-out request. We may also continue to retain your personal information to meet our legal requirements or to defend or exercise our legal rights.
Where you have not participated, attended or registered to attend or participate in one of our events, or otherwise engaged with us in four years, we will delete your data, unless we have an obligation to retain it for longer (for example for taxation purposes).
Transmission of information over the internet can be insecure, and although we employ measures to protect your information from unauthorised access we cannot always guarantee the security of information sent over the internet.
Where we store your data
Reset Connect operates in countries with data protection laws that may provide individuals with the right to be able to access and control their information. We will always enable you to exercise the rights provided by the appropriate data protection laws.
If you are a resident of the UK, EEA or EU, we collect and process Personal Data about you only where we have a legal basis for doing so under applicable data protection law, including under the European and UK General Data Protection Regulation (GDPR). The legal bases will depend on the purpose for which we process your Personal Data.
You have the right to:
· Request access to your personal data
· Request correction of your personal data
· Request erasure of your personal data
· Object to processing of your personal data
· Request restriction of processing your personal data
· Request transfer of your personal data
· Right to withdraw consent
If you wish to exercise any of the rights set out above, please contact the Data Protection Officer (details below).
For EU residents please contact our EU representative email@example.com
EU Data Protection Representative
100 Black Prince Road
For UK and all other residents please contact firstname.lastname@example.org
Data Protection Officer
100 Black Prince Road
If you believe we have not complied with any applicable data protection law please contact us directly, we hope we will be able to resolve any privacy concerns you may have. However, you also have the right to make a complaint to any EU or UK Data Protection Authority, such as the UK Information Commissioner’s Office www.ico.org.uk
Or write to:
Data Protection Officer
100 Black Prince Road